Terms of Service

Please read these terms carefully before using SonyLiv services. These terms govern your use of our platform and content.

Last Updated: January 1, 2025

Welcome to SonyLiv. These Terms of Service ("Terms") govern your use of the SonyLiv streaming platform and services provided by Sony Pictures Networks India Private Limited ("SPNI", "we", "us", or "our"). By accessing or using our services, you agree to be bound by these Terms.

1. Acceptance of Terms

By creating an account, accessing, or using SonyLiv services, you acknowledge that you have read, understood, and agree to be bound by these Terms and our Privacy Policy. If you do not agree to these Terms, please do not use our services.

These Terms constitute a legally binding agreement between you and SPNI. We reserve the right to modify these Terms at any time, and such modifications will be effective immediately upon posting on our platform.

2. Service Description

SonyLiv is a digital streaming platform that provides access to movies, television shows, live sports, web series, and other entertainment content. Our services are available through various devices including computers, mobile devices, tablets, smart TVs, and other internet-connected devices.

We offer both free and premium subscription tiers with varying levels of access to content and features. Content availability may vary based on your subscription level, geographical location, and licensing agreements.

3. User Accounts and Registration

To access certain features of SonyLiv, you must create an account by providing accurate and complete information. You are responsible for maintaining the confidentiality of your account credentials and for all activities that occur under your account.

  • You must be at least 18 years old to create an account
  • Provide accurate, current, and complete information during registration
  • Maintain and update your account information as necessary
  • Keep your password secure and confidential
  • Notify us immediately of any unauthorized use of your account

4. Subscription and Payment Terms

Premium subscriptions are billed in advance on a recurring basis (monthly, quarterly, or annually) depending on your chosen plan. By subscribing, you authorize us to charge your chosen payment method for the subscription fees.

Payment Terms:

  • Subscription fees are non-refundable except as required by law
  • Price changes will be communicated 30 days in advance
  • Automatic renewal can be cancelled anytime before the next billing cycle
  • Failed payments may result in service suspension

5. Content and Intellectual Property

All content available on SonyLiv, including but not limited to movies, TV shows, graphics, logos, audio, and software, is protected by copyright, trademark, and other intellectual property laws. This content is owned by SPNI or licensed from third parties.

You are granted a limited, non-exclusive, non-transferable license to access and view content solely for personal, non-commercial use. You may not:

  • Copy, download, or distribute content except as specifically permitted
  • Modify, reverse engineer, or create derivative works from our content
  • Use content for commercial purposes
  • Remove or alter copyright notices or other proprietary markings

6. User Conduct and Prohibited Activities

You agree to use SonyLiv services responsibly and in compliance with applicable laws. The following activities are strictly prohibited:

Technical Violations:

  • Circumventing security measures
  • Using automated tools or bots
  • Interfering with service operation
  • Attempting unauthorized access

Content Violations:

  • Sharing account credentials
  • Redistributing content
  • Recording or screen capturing
  • Commercial use of content

7. Privacy and Data Protection

Your privacy is important to us. Our collection, use, and protection of your personal information is governed by our Privacy Policy, which is incorporated into these Terms by reference.

By using our services, you consent to the collection and use of your information as described in our Privacy Policy. We implement appropriate security measures to protect your personal data.

8. Service Availability and Modifications

We strive to provide continuous service availability, but cannot guarantee uninterrupted access. We reserve the right to modify, suspend, or discontinue any aspect of our services at any time without prior notice.

Content availability may change due to licensing agreements, regional restrictions, or other factors. We are not liable for any inconvenience caused by service modifications or content removal.

9. Termination

Either party may terminate this agreement at any time. You may cancel your subscription through your account settings or by contacting customer support. We may terminate or suspend your account immediately if you violate these Terms.

Upon termination, your right to access and use SonyLiv services will cease immediately. Certain provisions of these Terms will survive termination, including intellectual property rights and limitation of liability clauses.

10. Limitation of Liability

To the maximum extent permitted by law, SPNI shall not be liable for any indirect, incidental, special, consequential, or punitive damages arising from your use of SonyLiv services.

Important: Our total liability for any claim arising from these Terms or your use of our services shall not exceed the amount you paid for your subscription in the 12 months preceding the claim.

11. Governing Law and Dispute Resolution

These Terms are governed by the laws of India. Any disputes arising from these Terms or your use of SonyLiv services shall be subject to the exclusive jurisdiction of courts in Mumbai, India.

We encourage users to contact our customer support team first to resolve any issues before pursuing legal action.

12. Contact Information

If you have any questions about these Terms of Service, please contact us:

Email:

legal@sonyliv.com

Phone:

1800-103-7070

Address:

Sony Pictures Networks India Pvt. Ltd.
Interface Building, Malad West
Mumbai - 400064, India

By continuing to use SonyLiv, you acknowledge that you have read and agree to these Terms of Service.

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