Your privacy matters to us. Learn how we collect, use, and protect your personal information on SonyLiv.
Last Updated: January 1, 2025
Sony Pictures Networks India Private Limited ("SPNI", "we", "us", or "our") respects your privacy and is committed to protecting your personal information. This Privacy Policy explains how we collect, use, share, and protect information about you when you use SonyLiv services.
We collect information about you in several ways when you use our services. This information helps us provide, maintain, and improve SonyLiv services.
We use the information we collect to provide, maintain, and improve our services, communicate with you, and comply with legal obligations.
We respect your privacy and do not sell your personal information. We may share your information in the following limited circumstances:
We work with trusted third-party companies to help us operate our services, such as payment processors, content delivery networks, and analytics providers.
We may disclose information when required by law, court order, or government request, or to protect our rights and safety.
Information may be transferred as part of a merger, acquisition, or sale of assets, with appropriate notice to users.
We may share information for other purposes with your explicit consent or at your direction.
We use cookies, web beacons, and similar technologies to enhance your experience, analyze usage patterns, and deliver personalized content and advertisements.
Required for basic website functionality and security
Help us understand how users interact with our services
Remember your preferences and personalize your experience
Deliver relevant advertisements and measure their effectiveness
We implement robust security measures to protect your personal information against unauthorized access, alteration, disclosure, or destruction.
Data is encrypted in transit and at rest using industry-standard protocols
Strict access controls and authentication mechanisms protect your data
Security assessments and compliance audits ensure ongoing protection
You have several rights regarding your personal information. We provide tools and options to help you exercise these rights.
To exercise these rights, please contact us through your account settings or our customer support team. We will respond to your request within 30 days and may need to verify your identity for security purposes.
SonyLiv services are intended for users aged 18 and above. We do not knowingly collect personal information from children under 18 years of age.
Important Notice for Parents
If you believe your child has provided personal information to us, please contact us immediately, and we will take steps to remove such information from our systems.
Your information may be transferred to and processed in countries other than your country of residence. We ensure appropriate safeguards are in place to protect your information during such transfers.
We comply with applicable data protection laws and use standard contractual clauses and other legal mechanisms to ensure your information receives adequate protection regardless of where it is processed.
We may update this Privacy Policy from time to time to reflect changes in our practices, technology, legal requirements, or other factors.
Policy Updates
We will notify you of material changes through our services, email, or other prominent notice. Your continued use of our services after such notice constitutes acceptance of the updated policy.
If you have questions, concerns, or requests regarding this Privacy Policy or our data practices, please contact us:
Privacy Officer Email:
privacy@sonyliv.com
Customer Support:
1800-103-7070
Mailing Address:
Data Protection Officer
Sony Pictures Networks India Pvt. Ltd.
Interface Building, Malad West
Mumbai - 400064, India
By using SonyLiv services, you acknowledge that you have read and understood this Privacy Policy.